- Orders that contain only over the counter items will be fulfilled immediately.
- Orders that contain prescription items that have already been approved by your vet will be fulfilled immediately.
- If there are items in your order awaiting a prescription from your vet, we will contact your vet directly and your entire order will be on hold until all prescriptions are approved by your vet.
- If a delay occurs with an item on your order due to a prescription clarification or stock outage, our customer support team will contact you as soon as possible.
Expedited: Ships in 3 - 5 business days
Second Day: Ships in 2 - 3 business days
Next Day: Ships in 1 - 2 business days
Ground: Ship in 5 - 7 business day
For your convenience we offer an AutoShip subscription option for many of our products. By clicking the AutoShip option, you will receive additional shipments of the product at the schedule of your choice. Before we process subsequent orders, you will automatically receive a reminder email, seven (7) days before your order is placed. AutoShip product will be charged at the price of that item on our site at the time your order is processed, or lower, plus applicable shipping charges and tax, if any. AutoShip items will be billed to the payment method we have on file for you. Your subscription will remain in effect until you cancel it, or VFC cancels the offer. AutoShip subscriptions are subject to these Terms of Service.
And now for the fine details: